faqs

Frequently Asked Questions Who is ISIM and where is ISIM located? We are an information strategy and information management consultancy - and small publishing house. We are located in Sollentuna, a suburb of Stockholm, the beautiful capital city of Sweden. Can I buy your products through a local distributor in the USA (UK, France, Canada, etc)? No - our products are only available at our website at present. Do you have a product catalog? We only provide an online catalog. You can see this at http://www.renaissancelibrary.com/product-catalog.htm Do you have a price list? Yes, you can find our basic price list at http://www.renaissancelibrary.com/price-list.htm We do offer discounts for quantity purchases and you can find information at the individual product pages. Bulk Orders If you wish to order a quantity that is not listed on this site, or if you are interested in the idea of customization, please contact us by email at info@isim.org: Tell us how many copies you are interested in buying, and we will get back to you right away, with a firm estimate that is good for 30 days. Can I pay by credit card? Yes, you can. Online credit card processing is handled by our online retailer, CCNow. Your credit card statement will list CCNow as the vendor for your purchase. CCNow doesn’t share credit card information with ISIM. CCNow uses SSL (Secure Sockets Layer) to encrypt your credit card number. After you press the Checkout button, you will be switched to Secure Mode to complete the transaction. There will be a padlock icon at the bottom of the browser window. Please make sure the padlock is in the closed position before entering your credit card number. You may choose to Checkout using Non-Secure Mode, but we recommend using Secure Mode to protect your data. CCNow accepts Visa®, MasterCard®, American Express®, and Discover®/Novus® cards. If you have billing inquiries, you may call CCNow directly at its toll-free customer service number, 1-877-CCNOW-77. What is the Renaissance Library Collection? Can I pay in my local currency? Yes - to an extent. Our price list is quoted in $US. However, when you pay by credit card, CCNow enables you to pay in the following currencies: $US Euros £ sterling Japanese yen $ Canadian $ Australian Can I use my organization's purchase order, instead of a credit card? For bigger orders, you can send us an official purchase order, and remove the need to pay by credit card. Purchase orders must be faxed or mailed on an ISIM-order form or your company letterhead and signed by an authorised signatory. All payments are due in 30 days. Purchase orders must include: Bill To address Bill To phone number Ship To address Ship To phone number Ship To contact person Can I pay by check (cheque)? We can accept checks only for larger orders, supported by an official order form. Small orders must be paid for with a credit card. I would like to nominate a library for your calendar - how do I do that? Please feel free to nominate a library - we really appreciate it. Please consult our Nominations page at http://www.renaissancelibrary.com/nominations.htm. You may even win a FREE calendar. Can I buy previous editions of the Renaissance Library Calendar? Yes, there are some copies still available of our calendars for the years 2001 to 2005. If you are interested in buying one or more of them, you should look at our Calendar Archives page at http://www.renaissancelibrary.com/archive.htm What is your Privacy Policy, with regard to customer information? ISIM respects your right to privacy and will not sell, rent or share your name, address or email address with anyone. The privacy statement of CCNow, our online credit card processor, is available at http://www.ccnow.com/privacy.html. What is your Refund policy? We will refund your purchase fees, including shipping charges, if you return the calendar within 30 days of receipt. The calendar must be clean with no marks, rips, or folded pages. Return the calendar to: ISIM Torsvagen 7B SE-192 67 Sollentuna Sweden tel: +46 8754 15 55 fax: +46 8754 13 33 mailto:info@isim.org Why did we create the Renaissance Library Collection? This can best be answered by our Managing Director, Gunnel Stjernvall, with a little story, which she calls The Football Story. ====================================================== THE FOOTBALL STORY! by Gunnel Stjernvall OR - How not to say thank you to your library customers! by an ex Library Manager ====================================================== Once, when I was Manager at the Library & Information Services Department at Ericsson (a major telecom company), I was given a football as a customer gift from one of our supporting companies. The same company gave me a backpack the year after. Another company gave a box of chocolates - for the whole Library! The next year, they sent a letter, letting us know that the money from not giving us a box of chocolates had gone to the Red Cross. Now - that is a very nice and important thing to do. But perhaps the bottom line was to show appreciation to me, as a customer? These experiences happened at a time when colleagues in other parts of the corporation often got very nice gifts, that appeared to have had some thought and concern behind the giving. This got me thinking. I am certain that a company's point with giving presents to customers is based on the wish to give thanks, to show appreciation and to say that they wish to be trusted as a partner and supporting company for the coming year. But did anybody out there create gifts for Librarians and Information Specialists? I could not find any - at the time. So I decided to create some, with my professional colleagues in mind. Today, some years later, we have a line of products where the Renaissance Library Calendar is our Star! It is spread in more than 40 countries today, thanks to you, our readers - and to a number of companies that do understand their library customers. Thanks to all of you. And please do continue to spread the word, so that we can continue to develop the range of gifts we offer. Sincerely Yours, Ms Gunnel Stjernvall ISIM (Consultants in Information and Knowledge Management) Stockholm, Sweden http://www.renaissancelibrary.com Why Renaissance? One of our readers asked, after seeing our newsletter, why do you use the word "renaissance" for the Renaissance Library Calendar, when it's clear from the founding dates of the libraries that they are not all from the renaissance period? In fact, the question was put a bit more bluntly than that - something like - how can you possibly call it a Renaissance library calendar then? Well, we do get asked that question from time to time, and we thought it might be worth a few words on the thinking behind 'Renaissance' in the context of the calendar and the other products in the Renaissance Library Collection. First of all, some dictionary definitions: Usage: often attributive 1 capitalized a : the transitional movement in Europe between medieval and modern times beginning in the 14th century in Italy, lasting into the 17th century, and marked by a humanistic revival of classical influence expressed in a flowering of the arts and literature and by the beginnings of modern science b : the period of the Renaissance c : the neoclassic style of architecture prevailing during the Renaissance 2 often capitalized : a movement or period of vigorous artistic and intellectual activity 3 : REBIRTH, REVIVAL http://www.yourdictionary.com/ Gunnel Stjernvall is the founder of ISIM and the originator of the Renaissance Library Calendar. Here's what she has to say: "Apart from Renaissance as a European movement, often involving arts and literature, it also stand for Rebirth and Revival. This is the heart of the meaning of the word when we use it. "We want the old and beautiful libraries to glow one more time by putting them in this calendar. Also, I find it a truly beautiful word. "The Renaissance movement in Europe took place over a long period of time, from the 14th century and up to the 17th century. So even if you wish to believe in this meaning of the word also for the content in the calendar, a good number of our featured libraries do meet this definition. "Typically we mean the earlier Italian movement, where the Renaissance started. And of course we like to capture some of the good bits from the Renaissance period, as when we chose the dark renaissance red for the border of our glorious posters. And when we include a library from the renaissance period in Italy. "But even so, the name the way we have chosen it stands for letting the old treasured libraries glow again." For what it's worth, I also think that "Renaissance" is a great brand name - Ed. 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